Terms & Conditions

By booking a class, session, or service with The House of Flow, you agree to the following Terms & Conditions.

Wellness Services

All services offered are wellness-based movement experiences designed to support general mobility, flexibility, and body awareness. These services are not physical therapy, occupational therapy, massage therapy, chiropractic care, or any form of licensed medical treatment, and are not intended to diagnose, treat, cure, or prevent any medical condition.

Our instructors are not licensed healthcare providers, and participation is not a substitute for professional medical advice or care. Clients should consult a physician before beginning any new movement practice, especially if they have existing injuries or health concerns.

Booking & Payment

All sessions must be booked in advance and paid in full at the time of booking. All sales are final and non-refundable.

Cancellation & Refund Policy

At The House of Flow, we value your time and are committed to providing every client with the highest level of care. Because each appointment is reserved exclusively for you, we ask that you respect our cancellation policy.

All sales are final and non-refundable. Payment is required at the time of booking and cannot be refunded once processed.
Appointments may be canceled or rescheduled with at least 12 hours' notice by emailing contacthouseofflow@gmail.com or texting (719) 666-2785. If sufficient notice is provided, your session may be rescheduled at no additional cost.
Appointments canceled with less than 12 hours' notice, missed appointments (no-shows), or appointments where you arrive too late to receive your scheduled session are considered late cancellations. These appointments are non-refundable and cannot be rescheduled.
For package clients: A late cancellation or no-show will result in the scheduled session being deducted from your package.
For membership clients: A late cancellation or no-show will result in the scheduled membership credit being forfeited.
Late Arrivals: We understand that delays happen. If you arrive late, your session will begin upon your arrival and conclude at its originally scheduled end time. You will receive the remaining portion of your scheduled session, as we are unable to extend appointments beyond their scheduled end time.
If The House of Flow must cancel your appointment due to illness, severe weather, or other unforeseen circumstances, you will have the opportunity to reschedule at no additional charge.
We understand that genuine emergencies happen. Exceptions to this policy may be made at the sole discretion of The House of Flow.

Packages & Memberships

Package sessions are valid for one (1) year from the date of purchase. Packages are non-transferable, non-refundable, and have no cash value.

Membership credits are issued monthly. Membership is set up on autopay until you cancel, cancel anytime. One unused credit may roll over into the following month. Credits may continue to accumulate and be used while your membership remains active. If your membership is canceled or terminated for any reason, all unused membership credits immediately expire. Memberships are non-transferable, non-refundable, and have no cash value.

Minors

We welcome clients of all ages. No written consent is required for minors; however, a parent or legal guardian must be present for Guided Mobility Flow sessions involving children age 12 or under. A parent or legal guardian is responsible for providing accurate and complete health information for any minor participating in services.

Health & Safety

Clients agree to inform The House of Flow of any new injury, illness, surgery, pregnancy, medical condition, or other change in health that may affect their ability to safely participate prior to each session.

Participation in any session is voluntary and carries inherent physical risks. By booking, clients assume full responsibility for their health and release The House of Flow and its owners, employees, contractors, and instructors from any liability related to injury or dissatisfaction.

Right to Refuse Service

We foster a respectful, inclusive environment and reserve the right to refuse or discontinue service to anyone engaging in disruptive, inappropriate, abusive, or unsafe behavior.

Privacy & Communications

Personal information is handled in accordance with our Privacy Policy. By booking a service, clients agree to receive appointment confirmations, reminders, scheduling updates, and other communications related to their appointments. Clients who choose to subscribe may also receive promotional emails, newsletters, wellness tips, and studio updates. You may unsubscribe from marketing communications at any time.

Unforeseen Circumstances

The House of Flow is not responsible for cancellations, delays, or interruptions caused by circumstances beyond our reasonable control, including severe weather, power outages, natural disasters, emergencies, or other unforeseen events.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Colorado.

Updates to These Terms

The House of Flow reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services after any changes constitutes acceptance of the revised Terms & Conditions.